Reasonable Adjustment Policy
Creative Nail & Beauty Training
Last updated 14 November 2026
Our commitment
At Creative Nail & Beauty Training, we want our students to have a fair opportunity to learn, develop their skills and complete their training.
We recognise that everyone learns differently. We are committed to meeting our duties under the Equality Act 2010 and making reasonable adjustments where a disabled student would otherwise experience a substantial disadvantage when accessing or completing our courses.
You can contact us about support before enrolling or at any point during your training. We will treat you respectfully and consider your individual needs.
What is a reasonable adjustment?
A reasonable adjustment is a change that helps remove or reduce a barrier connected with a disability. This could involve how you access your learning materials, communicate with your tutor or show what you have learned.
Disabilities can include physical or sensory impairments, learning difficulties and long-term physical or mental health conditions. Some disabilities are not visible.
You can also contact us about temporary difficulties or other support needs. We will discuss what help may be available.
Examples of support
Depending on your needs and the course requirements, reasonable adjustments may include—
- Providing written information in a more accessible format.
- Providing written explanations alongside spoken instructions, or discussing written instructions with you.
- Breaking instructions into smaller steps.
- Allowing additional time for quizzes, practical work or course completion.
- Allowing breaks during an assessment.
- Agreeing a different way for you to answer theory questions, where the same knowledge can be assessed.
- Adjusting how practical evidence is recorded or submitted.
- Providing additional tutor guidance to help you understand what is required.
These are examples. We will discuss your circumstances with you to agree appropriate support.
How to request support
Please email creativenailandbeautytraining@
Tell us—
- Your name and the course you are studying or interested in.
- Which part of the training you are finding difficult or expect to find difficult.
- How this affects your ability to access or complete the course.
- Any changes you think would help.
- How you would prefer us to contact you.
You can also speak to your tutor, Ellie, through WhatsApp if you would like help making a request.
You do not need to know exactly what adjustment to ask for. We can discuss the difficulties you are experiencing and explore possible options together.
Please contact us as early as you can, particularly if you have an approaching deadline. We will still consider requests made later in the course or where your needs change.
How we consider requests
We will consider each request individually and discuss it with you. We will look at the barrier you are experiencing, how effective the proposed change would be, how practical it is to arrange and any relevant safety or course requirements.
Where needed, we may ask for further information to help us understand your needs. We will explain why we need it and only ask for information relevant to the request. A formal diagnosis or medical report is not automatically required for every adjustment.
If the change you request is not reasonable or would not address the difficulty, we will explain our decision and discuss other options.
We will confirm agreed adjustments in writing, including any changes to deadlines or submission arrangements. We can review these with you if your needs change or the support is not working as expected.
Practical work and course standards
We want the support you receive to help you demonstrate your knowledge and skills fairly.
All students must demonstrate the essential knowledge and practical skills needed to carry out the treatment safely and successfully. Where practical case studies are required, students must provide evidence of their own work.
We will consider adjustments to the way you complete or submit your work while ensuring the essential skills can still be checked. Any safety or course requirement we rely on when making a decision will be considered carefully and explained to you.
Your certificate will be issued once you have successfully completed the course requirements, taking account of any agreed adjustments.
Course completion dates
If a disability affects your ability to meet the usual course deadline, we will consider whether additional time or another change is reasonable.
Please contact us as soon as you become aware that you may need more time. We will confirm any agreed extension in writing so you know your revised completion date.
Costs
We will not charge you for reasonable adjustments that we are legally required to make.
Your privacy
Information about your disability, health or support needs will be handled sensitively and in line with applicable data protection law and our Privacy Policy.
We will only collect information needed to consider, arrange and review your support. Access will be limited to people who need it for those purposes, or where disclosure is required by law.
Please avoid sending full medical records or unrelated personal information. If further information is needed, we will explain what to provide and how to send it.
You can ask us how your information will be used, shared and kept before providing it.
If you disagree with a decision
If you are unhappy with a decision or feel the agreed support is not helping, please email creativenailandbeautytraining@
Explain your concerns and include any further information you would like us to consider. We will review the request, arrange for another appropriate person to consider it where possible, and explain the outcome in writing.
You will not be treated unfairly for requesting support or raising a concern. This policy does not affect your legal rights.
Reviewing this policy
We will review this policy regularly and update it when our courses, processes or legal requirements change.
For questions about this policy or to request support, please contact creativenailandbeautytraining@